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Support

Questions, help, and how to reach us

Contact Us

Have a question, ran into a problem, or need help with your account? We usually respond within a couple of business days.

Frequently Asked Questions

What does TinyMiles track?

Sleep (duration, type, timer), feeding (breast, bottle, solids), diapers (wet, dirty, mixed), growth (weight, length, head circumference with WHO/CDC percentile charts), developmental milestones, food introduction and allergy profiles, and visit prep summaries for pediatrician appointments.

How do I add a second baby or twins?

During onboarding, tap "+ Add second baby (twins)" on the Baby Profile screen. After onboarding, go to Settings → Baby Profiles and tap "Add Another Baby" at any time.

How do I share access with a co-parent or caregiver?

Go to Settings → Caregivers & Sync, enter the caregiver's email, and tap send. An invite code is generated — share it with them, and they enter it on their own TinyMiles account under "Have an invite code?". Basic allows up to 2 caregiver accounts per baby; Premium allows up to 5.

What does the star icon next to a caregiver do?

If you have Premium, tapping the star next to an accepted caregiver gives that person full Premium access on their own account, at no extra cost to you — useful for a co-parent who needs to log growth measurements or check off a milestone without their own subscription. It doesn't change what plan you're billed for, and you can remove it anytime by tapping the star again.

What's included in each plan?

Basic (free): sleep, feed & diaper tracking with unlimited history, up to 2 caregiver accounts, food allergy profile & logging, Reports, and view-only Milestones and Growth Chart.

Premium ($9.99/mo or $79.99/yr): everything in Basic, plus tracking milestones and growth measurements, food status tracking & Food History, up to 5 caregiver accounts, and the full Resource Hub with Specialist Navigator and Visit Prep PDF export.

How do I cancel my subscription?

On iPhone: go to iPhone Settings → your Apple ID → Subscriptions → TinyMiles → Cancel. You keep access until the end of your current billing period.

How do I restore a purchase on a new device?

In the app, go to Settings → Subscription and tap "Restore purchases." Make sure you're signed in with the same Apple ID used for the original purchase.

How do I delete my account and data?

In the app, go to Settings → Delete Account & All Data. This permanently removes your account, all baby profiles, and all tracking logs, and cannot be undone. You can also email support@tinymilesapp.com to request deletion.

Is my data secure?

All data is encrypted at rest and in transit. We don't sell your data or share it with advertisers. See our Privacy Policy for full details.


Still stuck? Email us at support@tinymilesapp.com and we'll help you out.